By Grahame Saunders | Head of Identity Management
Automation helps the networks improve customer experiences and boost revenues
Mobile network operators really stand to benefit from self service kiosks. They can improve revenues and compliance. They can cut SIM-related complexities, and reduce fraud.
The automated, digital process throughout ensures consistent results for all parties. The technology is a good way for the mobile operators to expand their footprint fast and for less. They can simultaneously improve the customer experience through efficient operations.
Self service kiosks can digitise and automate cash in, cash out (CICO) services, yet keep agents for more advanced products.